drop down boxes not clickable

Question

I recently upgraded to windows 11 and now when I right click something the window that drops down is not clickable. And when I went to restart the computer I could click on the power icon but the options that came up where not clickable either. So now I cannot shut down or restart my computer. Please help.

The way it was fixed in Windows 10 does not work either.

Answer 1

Good Day JonHenry25,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Click Start, type Task Manager and open it

-Click on Processes Tab

-Look for Windows Explorer

-Right click and hit Restart.

-Click Start, type Powershell and run as administrator

-Copy and paste the command below and hit Enter

Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage

-Go to Device Manager

-Expand the Display Adapters

-Look for Display driver that was installed

-Right click and Uninstall

After restart the driver will be automatically installed.

Restart your computer using the power button and check the drop down will work after restart.

If issue persist,

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and Manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.