Hi Pz -
I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.
How did you perform the installation of Windows on your computer? Please try to perform the methods below.
Method 1: Create a new user profile
- We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.
- Open the command prompt with elevated access (Administrator Access)
- Type the below command and hit enter every after command.
net user "account name" /add
(change the "account name" to any name that you preferred)
net localgroup administrators "account name" /add
(change the "account name" with the name that you put in the first command)
- Close the command prompt and switch to the new user.
Check if the same issue occurs on the new user profile. If the same issue persisted, sign back in to your main user profile and perform method 2.
Method 2: In-Place Repair
- In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.
To start we need to download an ISO file of Windows 11 and save it to your computer. Please follow the instruction on the link below to create an ISO file
https://www.microsoft.com/software-download/win...
After the ISO is created, follow the steps below on how to perform repair install on your computer.
Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.
- Unplug all external hardware except mouse, keyboard and LAN cable.
- Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
- Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
- Windows 10 setup will open, read the license terms then Click Accept button.
- Select Upgrade PC now then click Next button.
- Follow the on-screen steps.
This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.