files empty

Question

files are empty in Moto g play after error "the device has either stopped responding or is disconnected" error, when trying to transfer to Windows 10 laptop. too many files and mp4 files were too big but now they are gone?? Help get them back, please

Moto G Play 2021

files were originally in the Files by Google app

the mp4 files were videos from Alfred Camera, home security app downloaded to device

I now have added a memory card to the phone, not sure if that matters

laptop, ASUS Vivobook keeps flashing a message, identifying my android "the device has either stopped responding or is disconnected"

Answer 1

hi Tay I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

How are you transferring the files from Android to the PC? Try an other method:

https://www.makeuseof.com/tag/transfer-files-an...

https://www.technipages.com/transfer-files-betw...

https://support.google.com/android/answer/90644...

Troubleshoot file transfer Android to PC:

https://android.stackexchange.com/questions/132...

https://www.technorms.com/75580/android-file-tr...

https://trendblog.net/android-file-transfer-not...

One of those should work. Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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