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Anonymous
2021-12-30T17:27:58+00:00

Help my pc is saying bad system configuration info

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-12-30T17:43:47+00:00

    Have you tried running it in Safe mode?

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  2. David-M 115.4K Reputation points Independent Advisor
    2021-12-31T12:22:34+00:00

    I'm glad it's working correctly now.

    Happy New Year.

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  3. Anonymous
    2021-12-31T10:30:42+00:00

    It's OK now thanks have a good new year

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  4. David-M 115.4K Reputation points Independent Advisor
    2021-12-30T18:08:31+00:00

    Hi, I'm David, and I'm happy to help you.

    I suggest you do the procedures below.

    You will need to access the Windows Recovery Environment (winRE). In your case, to do this, you will repeatedly turn your device off, then on:

    1. Hold down the power button for 10 seconds to turn off your device; (If the device is ON when starting the procedure)
    2. Press the power button again to turn on your device;
    3. On the first sign that Windows has started (for example, some devices display the manufacturer's logo with spinning dots when starting), hold down the power button for 10 seconds to turn off your device;
    4. Press the power button again to turn on your device;
    5. When Windows starts, hold down the power button for 10 seconds to turn off your device;
    6. Press the power button again to turn on your device;
    7. Allow your device to fully start. You will enter winRE.

    When starting in the Recovery Environment, do the following:

    1. On the Choose an option screen, select "Troubleshoot > Advanced options > Command Prompt";
    2. Run the following commands at the Command Prompt one at a time:

    chkdsk /f /r

    sfc /scannow

    1. Then, close Command Prompt, restart your PC and see if it will start.

    If it persists, use system restore to get Windows to the point where it was working.

    Start your computer again in the Windows Recovery Environment (WinRE).

    • On the Choose an option screen, select "Troubleshoot > Advanced options > System Restore" and follow the onscreen instructions.

    I hope this helps. Feel free to ask back any questions.

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