unable to schedule a exam from pearson VUE

Question

I have tried to schedule the exam now for 5 days in a row, ending up on pearson VUE's site with "We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam"

none of the steps helped.

Here the fifth day I tried to use another account, which works fine... but that's not the account with my credentials on it...

I tried to get Pearson VUE's help, and got told I couldn't get help over the online chat due to security, so I had to call them... which I did and only got "this phonecall is not allowed".

How can I make sure that they can access my microsoft profile?
I am certain that my Certification Profile has been filled out correctly.

-.- requires a tag, and no tag I find I that's remotely close is not allowed to be applied therefore, this tag.

Answer 1

a colleague found the answer... Pearson cannot take letters outside the english alphabet...

Answer 2

Hi @nicolai rolin ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling - Scheduling with Pearson VUE forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson

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Best regards,
Leon