Event 55 Kernel Processor Power

Question

My hard drive is powering off after 20 minutes of playing any game and I'm not sure why; I checked my power settings and my hard drive is set to never shut off. Any ideas?

• Operating System: Windows 10 Home
• CPU: AMD RYZEN 9 5950X 3.40 GHz (4.90 GHz Max Boost), 16-Core 32-Thread
• GPU: GeForce RTX 3080TI 12GB (Brand May Vary)
• Motherboard: ASUS TUF X570 Gaming Plus WIFI ATX Motherboard
• RAM: G.Skill TridentZ RGB 32GB DDR4 3200MHz (2x16GB)
• SSD: 1TB Gigabyte AORUS Gen4 M.2 NVMe SSD
• CPU Cooler: RGB AIO 240MM Liquid Cooler (Brand May Vary)
• PSU: 850W 80 Plus Gold Fully Modular (Brand May Vary)
• Case: Rosewill SPECTRA D100 ATX Mid Tower With Tempered Glass Case
• WiFi: Yes
• Bluetooth: Yes

Processor 30 in group 0 exposes the following power management capabilities:

Idle state type: ACPI Idle (C) States (2 state(s))

Performance state type: ACPI Collaborative Processor Performance Control

Nominal Frequency (MHz): 3394

Maximum performance percentage: 176

Minimum performance percentage: 51

Minimum throttle percentage: 17

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

• <System> <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0f67e49f-fe51-4e9f-b490-6f2948cc6027}" /><EventID>55</EventID><Version>0</Version><Level>4</Level><Task>47</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2022-01-31T09:53:16.1065947Z" /><EventRecordID>21280</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="644" /><Channel>System</Channel><Computer>DESKTOP-BICFE47</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="Group">0</Data><Data Name="Number">30</Data><Data Name="IdleStateCount">2</Data><Data Name="IdleImplementation">1</Data><Data Name="NominalFrequency">3394</Data><Data Name="MaximumPerformancePercent">176</Data><Data Name="MinimumPerformancePercent">51</Data><Data Name="MinimumThrottlePercent">17</Data><Data Name="PerformanceImplementation">3</Data></EventData> </Event>

Answer 1

Dear MrMurphy2,in that case I recommend that you try the following;

Right click on the start menu and go to System;

Click on Advanced System Settings;

Under Startup and Recovery, click Settings;

Uncheck "Automatically restart";

Now when the computer crashes again an error message or code will be displayed, post again with a screenshot of the error;

Try doing a clean boot;

Right-click on the taskbar and go to Task Manager;

Click Start and disable all programs from system startup;

Run the system file checker;

Press the Windows + X keys, select Command Prompt (Admin), copy and paste the commands below and press enter after each command.

Sfc /ScanNow

Dism /Online /Cleanup-image /RestoreHealth

Wait for the process to finish and restart the pc;

Check the behavior;

I hope I helped, even more!

Answer 2

I'll give this a try, doing a clean install of my nvidia driviers now.

EDIT: This didn't resolve the issue, games still crash after 15-20 minutes and then I have to shut down my cpu from the back since all hard drives shut down.

Answer 3

Hello MrMurphy2, welcome to the Microsoft community, I'll be happy to help you today;

I understand that the computer automatically shuts down after 20 minutes of playing;

I believe this problem is related to outdated or incompatible drivers;

Initially I recommend that you do a clean install of the NVIDIA drivers;

Download the latest driver for your video card:https://www.nvidia.com/Download/driverResults.a...

Follow the onscreen instructions until you get the Installation Options window;

Check the Custom (Advanced) box and press Next.

On the next screen you will be able to choose the components to install (they should all be checked by default, and if you're not sure, leave them that way).

In the Select driver component table, check the Perform a clean install box and click Next

After installation try to play again and check if the behavior is still repeated;

Hope this helps, see you soon!