Mouse movement error

Question

hello guys got a problem here. i am facing a problem with my mouse it is not working properly as the cursor goes left when my mouse goes right and it goes right when mouse goes left. there is also another problem as my mouse is of redgear a15 when i press the decreasing dpi button all the software being used at that minimizes .this started when i tried to disable the lights of my mouse through redgear a 15 software i tried to reinstall the software but its showing manufacture id error...

any solution guys

Answer 1

Hello hsk0506007

My name is Fred, I will try to help you.

Follow the steps below that could help in your case:

Perform a clean boot:

https://support.microsoft.com/en-us/topic/how-t...

Go to the search box

Type msconfig

Select System Configuration

Find Services tab

Select Hide all Microsoft services box

Click Disable all

Go to Startup tab

Open Task Manager

Close Task Manager then click Ok

Reboot your device.

Use System settings to turn Mouse Acceleration on and off. Follow these steps to fix the erratic mouse issue using Mouse Acceleration:

Right click Start

Select Control Panel

Go to Hardware and Sound

Select Mouse

Choose Pointer Options tab

Uncheck Enhance pointer precision box to turn off Mouse Acceleration

Click Apply then click Ok

Check if the mouse works properly now

If not, proceed with the steps below:

Right click Start

Select Control Panel

Go to Hardware and Sound

Select Mouse

Select Click to change Touchpad settings

Click Sensitivity

Check the Turn On box next to Touch Guard

Move the white circle under Touch Guard to your extreme right (towards the + sign)

Click Save and close touchpad utility

Click Ok

If in case it is still moving erratically, you can uninstall/reinstall the driver of the mouse.

Open Device Manager

Expand Mouse and Other Pointing Device

Right-click on the available mouse drivers and select "uninstall device" and

uninstall it successfully. Then, restart your Surface to reinstall the drivers.

Reference: https://answers.microsoft.com/en-us/surface/for...

Let us know if you need more help.

Best Regards

Fred