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Email apps won't attach files

Anonymous
2022-01-05T19:09:57+00:00

After upgrading to Windows 11, I cannot attach files to any of my email apps. I've tried Hotmail and Gmail in both Chrome and MS Edge. I cannot get my email to access files on my hard drive, one drive or Google drive. I have cleared browsing history and cache. I've also "reset" the email in settings. Thanks for any additional tips.

Windows for home | Windows 11 | Settings

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  1. David-M 115.4K Reputation points Independent Advisor
    2022-01-06T19:24:31+00:00

    In this case, perform a clean boot to see if any third-party program in the background is causing this problem. Follow the instructions carefully.

    https://support.microsoft.com/en-us/topic/how-t...

    (The procedure in this article works for Windows 11 and is the same as for Windows 10)

    If the problem does not occur after a clean boot. In this same article, there is a technique to help you identify which program is causing this in "How to determine what is causing the problem after you do a clean boot".

    After finding the cause or if it does not help, return to normal boot as instructed in "Reset the computer to start normally after clean boot troubleshooting".

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  2. Anonymous
    2022-01-06T19:03:12+00:00

    Thanks David. I ran the commands you listed in your answer. Unfortunately, the issue is still there. When I compose an email in Hotmail or gmail, and I select "attach file", it freezes . When I close it out, it say "Google Chrome not responding" or "Microsoft Edge not responding." I've tried both browsers. Any other thoughts?

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  3. David-M 115.4K Reputation points Independent Advisor
    2022-01-05T19:51:58+00:00

    Hi, I'm David, and I'm happy to help you.

    What exactly happens when you try to attach a file?

    Is the window for selecting the file not being displayed?

    Even if you answer the questions above, I suggest you do the procedure below.

    Use the system file checker to repair possible corrupted or missing system files.

    1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
    2. Run the following commands at the Command Prompt one at a time:

    dism.exe /online /cleanup-image /scanhealth

    dism.exe /online /cleanup-image /restorehealth

    dism.exe /online /cleanup-image /startcomponentcleanup

    sfc /scannow

    1. Restart the PC and see if the problem is resolved.

    Feel free to ask back any questions.

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