Frequent BSOD Crashes Only While Using Various Browsers

Question

My Windows10 has been crashing to reboot, or to an intermediary no-task-bar glitchy state, repeatedly.

This only occurs while actively using web browsers — Firefox, Chrome, and Edge, so far. It doesn't happen when those browsers have finished loading sites and are idling, and it doesn't happen while running demanding PC games or internet-connected programs.

I get a variety of bugcheck messages from the reliability monitor when this happens. Just today, they are as follows:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff8050cafb320). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f56d1fdc-f237-4f25-b46c-aac988cbe65f.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80683dea9ca, 0xffffde89d6c96ab8, 0xffffde89d6c962f0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: b114d5e9-55e8-4721-9c50-dfe62968b3a5.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff806755da9ca, 0xffffd482f9e56ab8, 0xffffd482f9e562f0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 499715ea-40ab-4674-aec8-a0ae890bce81.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8033480a9ca, 0xfffff580fae5d960, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a3766cf9-5002-4c6f-80c2-bffeaf3130eb.

I uploaded my minidump folder and msinfo, located here:

https://1drv.ms/u/s!Athufs3Zxo73g2bb12mnAxTMAyqQ?e=h0Hnpj

It's a fairly new computer, and I'm not sure if it's a hardware issue or something I can fix directly. I hope you can help me!

Answer 1

Hi Private.Stylings,

I'm Paul and I'm here to help you with your concern.

The minidump files indicated the file "nvlddmkm.sys". This file is related to the NVidia graphics card.

Please try the following.

1. Install the latest Windows updates.
2. Update or Rollback the NVidia driver in the Device Manager.

Open Device Manager >> click Display Adapters >> right- click your NVidia driver >> click Update Driver.

If the system says that you have the latest driver installed. Try to Roll back the driver. Right-click your NVidia driver >> click Properties >> click Driver tab >> click Roll back driver.

3. Use the NVidia Geforce Experience Software to update the driver.
4. Clean uninstall the currently installed NVidia driver using DDU then download and install the available driver from the PC manufacturer's/NVidia support website.
5. Update BIOS if available.

I hope this helps. Feel free to ask back any questions and keep me posted.

Answer 2

Thank you very much!

It turns out my BIOS was very out of date, and updating it seems to have resolved the issue.