My account could not use to edit on my Mac laptop. Help me Plz!!!!!!!!!!!

Question

I changed my laptop to a MAC laptop from Apple. Before that, I used Microsoft 365 programs on my Microsoft laptop and it worked well. I could use and edit documents on the Microsoft laptop well. But when I try to use the Office 365 program, I get a message that I could not use it to edit with my account on the Mac laptop. Also, I made my account by using an education program supporting students from my high school. I have a lot of assignments, I have to do it... Please help me....

Answer 1

Hi @강현진 ,
I suggest you check the status of your account in Office 365 portal:

1. Go to portal.office.com
2. Click on My Account
3. Look at the Subscriptions panel
4. Check for Office 365
   

If you see it, you have the correct license and that’s not the problem. If you don’t see it, check that you are signed into the correct account. And check if the devices are limited, you can disable the device which is not used.

Try this method and let me know if you need more help, I'm glad to help you.

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