'You're playing ... somewhere else' Message

Question

Hi, I've downloaded Forza Horizon 5 in my laptop for more than one month. But just today, a message (in blue box) pops up every time I boot up the laptop. The message reads 'You're playing Forza Horizon 5 somewhere else' and 'This game has ended here because you started it up on another device.' I've checked my Microsoft account. I don't think there are any suspicious login activities because all the activities are in the same IP address. I'm also pretty sure I did not open the game on another computer.

So, what could be causing this problem? And is there any way I can fix it? Thanks!

Edit: I can't open the game after my laptop boots up if I hit 'Close' instead of 'Play here instead' in the startup screen.

Edit 2: I've change the password of my Microsoft Account but the problem persists.

Answer 1

-Hi, my name is Claudeir, I'm happy to help you!

-Use the Xbox app?

If so, Windows+i> apps> select the Xbox app from the list> advanced options> Repair, if still unsolved click Restore.

-If necessary, from the list of applications, select Forza>Advanced Options>Repair.

-This can also solve:

In the Xbox store and app, sign out of the account > restart the PC and sign in with the account again.

-If you still do, solve the problem, it is certainly related to your account, and as we are just community users and not employees, we do not have this type of access, go to:

https://support.forzamotorsport.net/hc/en-us/ca...

If necessary, note that at the top there is the option About support> report a bug.

-Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

Graciously,

Claudeir

Answer 2

Thank you so much! I repaired the Xbox app and now everything is back to normal.