Apologies Michael but we (in the forums) do not have access to their ticketing and the best way to get back to them is by either calling them back or to open a new ticket in which you will reference the existing ticket that you have for follow up.
Premier Support
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have Premier Support Ticket that was closed by a technician looking to up their response numbers. The issue is unresolved. Is there actually a support team in the U interstates for escalating this event?
Windows for home | Windows 10 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
3 answers
Sort by: Most helpful
-
Anonymous
2022-01-27T04:25:34+00:00 Thank you Paul. I have already created a support ticket, and paid the $499 charge. However, There is a substantial disconnect between the Gatekeepers 800 tel3phone number and the actual Technical Support Team including There Managers. It appears that the gate keepers are Microsoft Employees and the technical team are a contractor of MS called Convergsys. My Case Id was opened September 20 2021 and has
yet to be resolved. the ticket was input as priority A with a 2 hr response time. Can you assist me further?
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511 45,615 Reputation points Independent Advisor2022-01-27T03:38:16+00:00 Good day MichaelDahmer! I am glad to be able to provide assistance to you today. I understand that you are checking with regards to Premier Support. For this I would suggest to submit a ticket directly on this link https://premier.microsoft.com as we do not have a direct number to provide and you can also check out the link below for reference.
https://devblogs.microsoft.com/premier-develope...
Regards,
Paul R.