How do I get Bluetooth back?

Question

I'm using a Dell lnspiron 15 laptop with Windows 10. I was using my Bluetooth earbuds when they suddenly disconnected. I looked to my Bluetooth settings, and the Bluetooth toggle was missing. I powered off the earbuds manually, then restarted windows. Nothing. So I tried more steps.

Per instructions of a post in the community, I deleted all the items under Bluetooth under Device Manager, restarted, reinstalled the driver through Support Assist, then restarted again Nothing.

I tried a hard reset (pressed the Power button for 10 seconds, unplugged power cord for a minute, then restarted). Nothing.

I tried to go through the Services menu, restarted Bluetooth Support Service and set it to automatic, then restarted. Nothing.

I'm at a loss; something that was working perfectly fine before is suddenly not, and I have no idea why. Any advice would be much appreciated; been fighting with this for 2 hours.

Answer 1

I attempted the system restore; however, it says I don't have any restore points.

I'm not sure what to do now. Still no Bluetooth after another restart. Can't even find it in device manager after selecting 'show hidden files'.

Answer 2

Hi Pariah164 -

Thanks for the response and I do apologize if the method did not fix the issue on your windows.

Kindly try to check if there's any key on your keyboard that has a Bluetooth icon or indicator. Kindly click on that key and check if it serves as Bluetooth On and Off function. In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

If there is no Bluetooth key on your keyboard, try to perform an in-place repair on your windows.

Regards,

Kevin B.

Answer 3

Hi Pariah164 -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Are there any recent changes made on the computer before the issue started?

Kindly click on the link below and follow the steps and check if it helps

Fix Bluetooth problems in Windows

https://support.microsoft.com/en-us/windows/fix...

If the above method did not fix the issue, kindly try to perform system restore to reverse any changes made which affects the Bluetooth functionality of your windows. Select a date where the Bluetooth works

Perform system restore

-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:

1. Open the run box by pressing the Windows key + R and type rstrui.exe
2. Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next
3. Select your desired restore point date and time and hit next and finish.

Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor