Kernel Critical Error

Question

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 12/31/2021 7:31:23 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: Skybatt Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 8 1 63 0 0x8000400000000002 3508 System Skybatt 80 0xffffac813d780f7b 0x0 0xfffff8042010ba8d 0x0 6 0 3221225473 38 false 6 18 false 0 18 false

So recently my computer has booted up with this critical error. This error would occur a lot more on windows 10, but when i switched to windows 11 i haven't gotten this error until now. I also would like to note that some sort of fan in my case is ramping up at max rpm then down when in idol. I checked the temps and it seems to be very low and cool temps. Also the fans that i hear ramp up and down is i think to be my gpu but i cant really tell that well.

Minidump File https://drive.google.com/file/d/1KG8Eg2OZun1woel7zERqi6yiP9lEPbgA/view?usp=sharing

Answer 1

Sorry for the late reply. I was offline.

Yes, the minidump file points to "vgk.sys" and yes, it is the Riot Vanguard anti-cheat component for Valorant.

Please check the link below.

https://support-valorant.riotgames.com/hc/en-us...

I hope this helps. Feel free to ask back any questions and keep me posted.

---

Disclaimer: There are links to non-Microsoft websites.

The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

While further investigation of my dump files i have come to a conclusion of vgk.sys, (valorant riot vanguard anti cheat) is I think causing my problems but you let me know if you find anything else on the topic. If my statement is true i would also appreciate a fix rather than uninstalling valorant.

Answer 3

My bad here https://drive.google.com/file/d/1KG8Eg2OZun1woel7zERqi6yiP9lEPbgA/view?usp=sharing

Answer 4

Hi Skybatt,

I'm Paul and I'm here to help you with your concern.

I can't access the minidump file from the link you provided. I already sent a request, please accept or make the file public.

Thanks.

Answer 5

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 12/31/2021 7:24:36 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: Called-Out Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 8 1 63 0 0x8000400000000002 16908 System Called-Out 0 0x0 0x0 0x0 0x0 0 0 0 38 false 1 2 false 0 2 false

I started getting this when I upgraded to Windows 11...It seems to coincide While I'm playing Game Wold Of Tanks. I have an Asus Rog Zephyrus GA401IV... I cant figure it out? Temp at time of game is 77-80C or around 170.6 Fahrenheit. Only Crashes when playing Games. Hope we figure this out.

IT ONLY STARTED WHEN I UPDATE TO WINDOWS 11.

The apps that are in question are...

Source

ARMOURY CRATE Service

Summary

Stopped working

Date

‎12/‎26/‎2021 1:05 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.Service.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: ArmouryCrate.Service.exe

Application Version: 4.1.1.0

Application Timestamp: 611ccf6d

Fault Module Name: mfc140u.dll

Fault Module Version: 14.25.28508.3

Fault Module Timestamp: 5e155774

Exception Code: c0000005

Exception Offset: 00000000001e5fe7

OS Version: 10.0.22000.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 7db5

Additional Information 2: 7db5c4b6df4da3e814049e4f5e36fb02

Additional Information 3: d8c3

Additional Information 4: d8c3242436bc6341cea62a6287e16ee8

Extra information about the problem

Bucket ID: 8f1cc402f5b8d975fa0809a674601fea (1875759855321489386)

AND

Source

ARMOURY CRATE User Session Helper

Summary

Stopped working

Date

‎12/‎9/‎2021 11:56 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: ArmouryCrate.UserSessionHelper.exe

Application Version: 4.0.0.0

Application Timestamp: 611ccf51

Fault Module Name: ATKLibrary.dll

Fault Module Version: 4.1.1.0

Fault Module Timestamp: 61835841

Exception Code: c0000005

Exception Offset: 00000000000017a7

OS Version: 10.0.22000.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b1e5

Additional Information 2: b1e54a4c1b74f7762aff94f408136896

Additional Information 3: 263f

Additional Information 4: 263f1847ed450d05d770a0d38a480df2

Extra information about the problem

Bucket ID: cd3f5b0fbc7f190d787e39b9a9fd9a1e (1764911573559515678)

AND

Source

NVIDIA GeForce Experience

Summary

Stopped working

Date

‎12/‎22/‎2021 10:02 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: NVIDIA GeForce Experience.exe

Application Version: 73.3683.1933.5

Application Timestamp: 61b1d5a4

Fault Module Name: libcef.dll

Fault Module Version: 73.0.0.0

Fault Module Timestamp: 5c8499d0

Exception Code: c0000005

Exception Offset: 00000000026c7bc6

OS Version: 10.0.22000.2.0.0.768.101

Locale ID: 1033

Additional Information 1: c15b

Additional Information 2: c15ba17458435a9a54c41a1346e90b4a

Additional Information 3: 7d3f

Additional Information 4: 7d3fc7e4a264e6d87b559777b6a80f1c

Extra information about the problem

Bucket ID: bb68e43995bdbe6a9f359006f2dc5ad4 (2248861948460161748)