Sound problem after installing Windows update

Question

Hello everyone, I was wondering why I encounter sound problems (sound becomes very "shallow" and weird) after I update to version 21H1. It also happens on 20H2, when I install KB5007186 update.

After I roll-back an update everything comes back to normal.

I tried installing these versions few times but I saw no change at all.

Please note that on versions older than KB5007186 of 20H2 everything works fine.

If you have any suggestions why it might happen please leave them below, because I'd love to finally have my system updated and not having to pause system updates every few weeks.

For any help massive thanks.

Answer 1

Good Day Maksymilian,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the Speakers and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Speakers and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Good Day Maksymilian,

I appreciate your time getting back to this thread, please proceed with the steps below.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Uninstall

Once uninstalled, go to this link below and download and install the driver.

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Dri...

Once downloaded and installed restart your computer and check the audio.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 3

Good Day Maksymilian,

I appreciate your time getting back to this thread, I am so glad to know that it worked If you need assistance in the future feel free to reach us anytime here in the community , I will be more than happy to help.

If you don't have any more questions, feel free to choose a rating and have a great day and stay safe.

Sincerely,

Carlo T.

Answer 4

I finally have the right sound thank you.

Can I thank you in any way for help?

King regards,

Maksymilian Lazarewicz

Answer 5

I found my manufacturer and model and I already found sound driver, but it didn't work.

The link for the one I found is here, please check it: https://www.asus.com/supportonly/FX505DY/HelpDesk_Download/ (please select Windows 10 64 bit and scroll a bit down to sound, I'm sure you will spot it)

Just to be sure if it's the correct one could I put my manufacturer and model below for you.

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: TUF Gaming FX505DY_FX505DY

I hope you're feeling good.

Maksymilian Lazarewicz