BSOD with intel driver

Question

Hi

I recently purchased the razer stealth notebook, and run into a bsod after installing docker with bios virtualization enabled. when i turn it off it works fine but no docker, when i disable the generic intel driver and only use the nvidia graphics driver it's very laggy.

So far i've tried:

1. finding updates to drivers (doesn't work)
2. upgrading to windows 11

I am no expert at this, so i've put the dump files here to help me determine next steps.

Please let me know if there are any reasonable actions i can take.

Thanks.

Microsoft (R) Windows Debugger Version 10.0.22473.1005 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\120121-9750-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22000 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 22000.1.amd64fre.co_release.210604-1628
Machine Name:
Kernel base = 0xfffff804`13800000 PsLoadedModuleList = 0xfffff804`144296b0
Debug session time: Wed Dec  1 21:28:54.091 2021 (UTC - 8:00)
System Uptime: 0 days 0:00:29.957
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
...............

************* Symbol Loading Error Summary **************
Module name            Error
ntkrnlmp               The system cannot find the file specified

You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.
You should also verify that your symbol search path (.sympath) is correct.
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
nt!KeBugCheckEx:
fffff804`13c15590 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffa03`43eb7100=0000000000000116

Answer 1

Hi res1988

All your minidump files just indicate the device driver (igdkmdn64.sys) on the Intel HD graphics as the cause of the system crashes.

Have yo tried going to the support page for your PC on the manufacturers website to download and install the version of that Intel driver they recommend?

Answer 2

Hi Dave,

Thanks for this. I had to install the bios update and it worked fine.

Thanks

Answer 3

Hi

Here is the link: https://1drv.ms/u/s!AkTGjUkmMA0CgtBdbGHAbBUaXp_Kog?e=y0oq0f

Thanks Dave.

Answer 4

Hi res1988

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.