Hi PrideCui, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
The BugCheck 1A is most often a driver/software issue though it can be caused by hardware problems.
IMAGE_NAME: ntkrnlmp.exe <-- is a Windows component which means something else drove it into Fault.
Below are methods to upload the DMP file(s) and other data as well as to troubleshoot.
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
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Go here and download this tool - check ONLY these TWO Boxes -->
check "Last 10 Event Viewer errors"
AND
check the "List Devices" with option "ALL" checked.
MiniToolBox - Free https://www.bleepingcomputer.com/download/minit... Running the tool will open a readout in NotePad - on the top left menu select "File" - "Save As" ( CTRL + SHIFT +S) - name it what you will, in the folder you wish. and upload the file as you do the minidumps (see below) and paste the link in a reply in this thread.
Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.
We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.
One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...
Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.
Use OneDrive to upload collected files
https://support.microsoft.com/en-us/office/uplo...
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A. Are you overclocking anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible.
B. Have you installed any performance or OC software such as MSI Afterburner, AMDRyzenMaster. Intel's Extreme Tuning or Performance Maximizer, or CPU-Z? Some of those and others change system settings during installation which are still in effect even when the program is not running. Even iCUE or other RGB hardware and/or software may be involved.
C. After both A. & B. reset the BIOS back to the system/motherboard maker's recommendations.
D. Be sure the SSD's have the latest firmware from their makers.
E. Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course, remove ALL power prior to opening the case.) <-- Please do this as it is the number one cause of the issues you are experiencing (by far).
F. Try adding a fan blowing on high onto the motherboard's CPU & GPU areas. The point is to increase airflow to maximize heat dissipation. <-- Please do this no matter how much cooling you have now.
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This utility makes it easy to see which major device driver versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
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More troubleshooting methods are in the next message below.
Here to help,
Rob
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
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