Windows Explorer crashing when opening a folder with a music file on it.

Question

Windows Explorer crashing when opening a folder with a music file on it.

Anonymous

So i don't know why but since the last version of Windows 10, the Windows Explorer keeps crashing when opening a folder with a music file on it.

This happens with a lot of music types: MP3, OGG, WAV etc...

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Answer 1

Hi Reycko_,
I'm David, and I'm happy to help you.

I suggest you use the system file checker to repair possible corrupted or missing system files.

Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
Run the following commands at the Command Prompt one at a time:

dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow

chkdsk /f /r /b

This command requires that Windows is not running for the disk to be checked. Then confirm with Y and then Enter to schedule a disk check.

Then restart the PC, wait for the disk check to finish and see if the problem is fixed.

If it persists, perform a clean boot to see if any third-party program in the background is causing this problem. Follow the instructions carefully.
https://support.microsoft.com/en-us/topic/how-t...
If the problem does not occur after a clean boot. In this same article, there is a technique to help you identify which program is causing this in "How to determine what is causing the problem after you do a clean boot".

After finding the cause or if it does not help, return to normal boot as instructed in "Reset the computer to start normally after clean boot troubleshooting".

I hope this helps. Feel free to ask back any questions.

Share via

Windows Explorer crashing when opening a folder with a music file on it.

1 answer