Hi chriscpl-
Thank you for keeping me posted and I do apologize for the inconvenience.
Kindly check on this link for some steps that you may try:
https://windowsreport.com/printer-not-working-w...
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let me know how it goes. Have a blessed day!
Thanks,
Kevin B.
Independent Advisor