Hi Jerry_Dwyer -
Thank you for the detailed response. I see, if that's the case then let's try to perform other troubleshooting steps.
Go to your OEM (Original Equipment Manufacturer) website
- Open run-box by pressing windows key + R, type msinfo32 and hit enter.
- Look for your System Model and System Manufacturer, take note of them.
- Go to your OEM website and search for your driver using the information that you noted.
- Download and install the driver, restart your computer and check if the issue still persist.
I also found a post relevant to your concern, please click the link below and try to perform the troubleshooting steps provided.
https://answers.microsoft.com/en-us/windows/for...
Please keep me posted for the result.
Regards,
Jerico T.