Phone call option not list at Azure MFA login page

Scott Gao 291 Reputation points
2021-06-15T14:34:40.817+00:00

https://learn.microsoft.com/zh-cn/azure/active-directory/authentication/howto-mfa-nps-extension-rdg#install-and-configure-nps-extension

Hello

I am working at above link. I enable P2 Azure AD license and assigned.
and I had setup Phone call number at Azure MFA security.
I enable a test account MFA. then I try to login and added authenticate method. I only have SMS text, authenticator OTP, or push authenticator option but not have phone call option.
When I login this test account again. I can not verify by phone call.
Would you please provide some suggestion for me?
Thank you.

Best Regards.
Scott Gao

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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Accepted answer
  1. Scott Gao 291 Reputation points
    2021-06-16T08:27:51.46+00:00

    Dear James

    key point should be here..
    Thank you.
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2 additional answers

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  1. James Hamil 24,386 Reputation points Microsoft Employee
    2021-06-15T18:29:10.787+00:00

    Hi @Scott Gao , have you set up phone verification in the portal? If so please post screenshots so I can see if something is wrong.

    Best,
    James

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  2. Scott Gao 291 Reputation points
    2021-06-16T00:48:52.877+00:00

    Dear James

    I try to post settings I think it's relate. Please let me know if not enough.
    Thank you.
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