HELPI CANNOT LOGIN.

Question

UTC Date: 2025-07-10T16:29:17.306Z
Client Id: 124060392EEB40DFB850619507A1DE19
Session Id: 3d69e085-f75e-4055-8259-2f40a52e2fb8
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163185
st: 401
efe: FR4P281CA0209

Answer 1

Hi,

It should work soon. There was an outage.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Answer 2

I have been using MS Outlook for over 20 years and have never experienced any issues logging in until yesterday. This occurred around the same time I was pairing my upgraded phone and tablet, so I assumed that might have caused the problem.

I'm still waiting to try logging in again later based on the response I received earlier... I am getting the same whatever this is below???? 👇