Lost emails

Question

I am not able to access emails dated older than April 16, 2025. I tried clicking on the link for seeing more items in Microsoft Exchange. Now it shows emails from 2019. I need to see everything in between. I am not tech savvy, so the explanations will need to be very simple.

Answer 1

Open Outlook, go to File > Account Settings > Account Settings, click your email, then click Change. You’ll see a slider that says something like “Download email for the past…” – slide it all the way to the right so it says All. Click Next, then Done, and restart Outlook.

It might take a little time, but your missing emails should start showing up.