Microsoft 365 Admin Account Setup Failure

Question

Dear Microsoft Support Team,

I’m reaching out regarding a persistent and unresolved issue with the setup of a Microsoft 365 admin account for our organization.

Despite following all recommended steps, I have been unable to complete the setup due to repeated address validation failures during payment — even though the card and billing information are accurate and regionally valid. I have exhausted every documented workaround, including browser changes, address formatting, and VPNs.

I created a personal Outlook account solely to access support, and was connected to a representative who acknowledged the limitation and escalated my issue.Case reference numbers from that interaction are:

7081217217

7081215218

However, I have not received any follow-up from the commercial support team. I’ve also attempted to contact regional and global support, including calling multiple numbers and navigating multiple portals — all of which ultimately require an active business tenant login, which I am unable to create due to the setup failure itself.

This experience has highlighted serious gaps in Microsoft’s onboarding experience for new customers outside traditionally supported regions.

Answer 1

Microsoft 365 is sold online but also through partner network. Maybe it's a good idea to contact one of the local Microsoft partners (many of IT integrators are as well as many IT shops) and purchase there.