Strange errors with web app, no code change, web app down, azure web editor preview errors, will not restart

Question

Trying to restart web app from outage and zero code change or deployments and error.

Also cannot connect via FTP, after resetting password even. Further cannot view the web app files in Azure portal > editor preview, receives error.

Answer 1

Hi SWI - Todd

Thank you for posting your question on the Microsoft Q&A forum**.** And apologies for the delay in responding.

Based on your description, it appears you are experiencing multiple issues with your Azure Web App, including restart behavior without code changes, FTP access problems even after resetting the password, and errors when attempting to view files via the Azure portal's editor preview.

To clarify, this may be related to a temporary outage affecting the Kudu REST API, which can trigger unexpected restarts of your app. I recommend checking the https://azure.status.microsoft/en-us/status to verify if there are any ongoing incidents or maintenance activities in your region.

Additionally, please review your app configuration settings, as they might have been altered during the outage.

If the issue persists, consider redeploying your app under a different pricing tier or upgrading/downgrading your App Service Plan. This can help resolve instance-level issues that may be affecting your app’s stability.

If your issue has already been resolved, kindly share your solution in the comments to help other community members who might face similar challenges.

Feel free to post back if you have further questions or need additional assistance. We are here to help!