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Adding Custom SSL for top level custom domain

mattb 0 Reputation points
2025-07-16T17:00:41.6566667+00:00

I'm trying to add a custom domain with an SSL binding for a top level domain. I can add the domain but the Custom SSL shows that its being creating in the notifications blade but never finishes. I've waited 30 minutes. I have test, and dev subdomains bound to custom domains for other deployment slots and they create and bind the custom ssls just fine.

Any thoughts? I've double checked the verification records, A records, and CNAMEs.

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

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  1. Gulnaz Mushtaq 490 Reputation points MVP
    2025-07-16T19:37:41.1766667+00:00

    If the SSL certificate creation is stuck in the notification pane and never completes, this could be due to missing or delayed DNS propagation. If you have double-checked, tools like https://dnschecker.org can help ensure that the TXT record for domain verification is available globally. Also, A or CNAME records point to the Azure App Service.

    Sometimes certificate creation may get stuck due to an issue on Azure’s backend, especially with top-level domains.

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