Could you please check the following things:
- Go to Azure DevOps Organization -> Projects -> Check if the project is Public or Private. If it’s Private, the user must be explicitly added to a project security group.
- Go to your Project -> Project Settings -> Permissions -> Select a group like Project Contributors or Readers. Click Members -> Add -> paste the full email.
- Go to Organization Settings -> Users -> Click on the user's name → Check the Access Level. It should be Basic (or higher), not Stakeholder.
- Ask the user to:
- Sign out from Azure DevOps entirely.
- Re-login via the organization URL (e.g.,
https://dev.azure.com/yourorgname).
- If your org has the “Limit user visibility and collaboration to specific projects” setting enabled, make sure the user is added to the correct project group.
- Go to Organization Settings -> Policies -> Enable the below option.
Hope this helps!
Please Let me know if you have any queries.