How to fix camera issue - media capture failed event

Question

Camera issue

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

This issue occurs when there is a driver error or a permission issue with the settings. To sort out the issue, kindly follow the steps below:

Check the Camera Privacy:

Go to Settings > Privacy & Security > Camera

Make sure the Camera access is turned on

If the Camera is turned on and still having an issue, kindly follow the steps below:

Rollback Camera driver:

-Press the Windows key + X

-Select Device Manager

-Expand the Camera or Imaging Device

-Look for the Camera driver that was installed

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other name of driver then select it and hit next until it installs.

Note: If the issue persists, please download and install the BIOS and Camera drivers from your manufacturer's website.

You can also refer to the troubleshooting steps from the link below:

https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5

Let me know how it goes, and I hope that helps.