Bitlocker key doesn't work

Question

The other day my computer froze and when I restarted it, I got a blue screen telling me to use a bitlocker recovery number. I found the numbers on Microsoft website. There are two 48 digit numbers in my account. I've tried both f them dozens of times now, and neither work. Both NVME drives that were in my PC are now infected. They won't work in any other computer either. I have 750GB of music and photos that are lost. This is a brand new computer and I cannot use it anymore. I've tried Command Prompt, Windows recovery, EVERYTHING! It's stuck in a loop, goes back to the same screen over and over. I don't want this stupid bitlocker on my PC!!! How do I get access to all my photos and music? How do I makey new computer work again? It's a Ryzen 6900hx with 32GB ram.

Answer 1

Hi there,

I'm Cherrelyn, and I'm here to help.

I'm truly sorry you're going through this. If both 48-digit BitLocker keys from your Microsoft account don’t unlock the drives, it’s likely either the wrong drive is selected or the encryption metadata is corrupted. Please try to double-check you're entering the correct recovery key for the correct drive. Each key is tied to a specific hardware ID. If neither key works, and recovery tools like CMD or the recovery environment can’t unlock it, unfortunately, there’s no way to bypass BitLocker even Microsoft can’t unlock a drive without the correct key. At this point, you can try professional data recovery services, but BitLocker encryption makes recovery extremely difficult without the proper key.

If you decide to wipe and reuse the PC, you'll need to boot from a fresh Windows installation USB and delete the encrypted partitions during setup.

Warm regards,

Cherrelyn