The service principal for resource 'https://api.spaces.skype.com' is disabled

Question

Hello,

I have user who reported this issue to us.

We lost the ability to sign in to Teams.

Our customers have paid subscriptions (e.g. DHL, Amrest) and add users managed in our Azure AD, but we cannot sign in.

The problem has been occurring for several days, previously we could log in. Users who have open sessions and do not log out can continue to work correctly.

We cannot log in again. The message we receive is:

Error code: invalid_resource| AADSTS500014: The service principal for resource 'https://api.spaces.skype.com' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it.

We tried to enable Microsoft Teams in the enterprise application configuration in Azure AD, to no avail.

Azure AD is under tenant 5e62xxxxxx8 that does not have any azure subscriptions.

Nobody from our AD can currently connected to Teams. Some users maybe using Skype For Business earlier, but Teams worked for them.

I Cannot really say which users who were authorized earlier can work with Teams until they click "logout" (or being logged out for different reasons) and try to authenticate again.

Before now all subscriptions in the tenant containing AD have been deleted this month. Can this be related?

We created a new subscription but this also did not solve the problem.

Answer 1

Dear Paul Paul2

Good day!

Thank you for posting in Microsoft Community. We are happy to help!

Regarding your mentioned description. we checked and we found that this issue was posted to the Service Health Dashboard (SHD) as incident TM419392 starting at August 24, 2022.

User Impact: Users may experience issues accessing Ms Teams via various connection methods

Current status: Investigating

Scope of impact: Users experiencing issues accessing MS Teams

Tenant administrators can view current information and updates on SHD at the link here https://portal.office.com/AdminPortal/Home#/servicehealth

For affected customers to easily identify the information here this thread will be closed. For updates please refer to our primary thread I cannot log in into my work account - Microsoft Community

Your patience and cooperation are highly appreciated.

Sincerely,

Momo | Microsoft Community Moderator