":-( Something went wrong. Login required" error when configuring connector

Question

I've been getting this error for ~2 weeks whenever I try to add/configure a new connector in my existing Teams channels. If I create a new team, I'm able to configure connectors, but it's not an option for me to move everything to a new team.

I've been researching this error and it looks like a lot of other people are facing it:

• Adding channel connector broken - Microsoft Tech Community
• bug in configuring connectors · Community (microsoft.com)
• Connectors does not work · Community (microsoft.com)
• Unable to add connectors on any channel - Page 2 - Microsoft Tech Community

In that last post, someone mentioned that an MS support ticket needs to be opened in order to fix the problem for each user, but that didn't seem to work for everyone.

Is there anyone who knows a solution to this issue? If not, where should I file a support ticket?

Answer 1

Hello, Kristen

I am Igor and I will be glad to help you with this question :)

Thanks for contacting the community.

Yes, that's a know issue and should be investigated from your account, since affect specific channels.

You can open service request from your Office 365 admin center

https://docs.microsoft.com/en-us/microsoft-365/...

Answer 2

Glad to help Kristen

Answer 3

Hi Igor,

Thanks for the help! I'll get started on filing the service request now and let you know if they are able to solve my problem.