Teams Crashes when using External DAC

Question

I am using Teams on my M1 Mac mini. My audio is currently running through an ifi Zen DAC V2. When ever I answer or make a call or try to join a meeting, it starts and the immediately crashes (Oops we have had an issue!).

I have tried setting the audio to my Bluetooth Jabra headphones, which resolves the issue. I am on the most recent release of MacOS and Teams.

Answer 1

Hi, Howard.

Please feel free to contact us if there's an update.

Regards,

Zed

Answer 2

Hi, Howard.

According to your description, the issue of your concern that your Teams Crashes when using external DAC.

Supposed that you're using Teams desktop, please give an attempt for test it with DAC on Teams web app.

If it works well, please give a try for following steps:

• 1. Quit Microsoft Teams.
• 2. From Finder click on Go - Connect to Folder ...
• 3. From the Folder window, type if "~/Library (without the quotes) and click Go. A new Finder window will open at that location.
• 4. Navigate to "Application Support/Microsoft/Teams"
• 5. Delete all files and sub-folders in following folders. “Application Cache/Cache” “blob_storage” “Cache” “databases” “GPUCache” “IndexedDB” “Local Storage” “tmp”
• 6. Restart Microsoft Teams.
• If it has the same issue on Teams web as well, then it might be a bad news which relates to the compatibility of Outlook for Mac with DAC. For this scenario, please navigate to "Help" and get further support.
• 

Thanks for your understanding. Please feel free to contact us if there's an update.

Regards,

Zed

Answer 3

I suspect it could be just an intermittent issue, please create a new fresh environment for MS Team. You can always go back to the previous Mac OS profile whenever you want.

Please follow these steps below:

1. Create a new Mac OS  user account:

https://www.imore.com/how-create-new-user-accou...

2. Install MS Team in a new Mac OS user account.

https://www.microsoft.com/en-us/microsoft-365/m...

Or as an alternative, you can also use MS Team online https://teams.microsoft.com please go to your computer then open your chrome or edge browser as recommended browsers.

With that said, I do believe this issue needs to be investigated furthermore by the MS Team engineering team so they can determine the best next steps for this particular issue.

I highly suggest you report this issue, If this is a bug normally they will release fixes but as a community advisor, I can't guarantee that for you since I don't work for Microsoft.

Follow these steps: Select Help > select report a problem

DISCLAIMER:

There's a link above from a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Answer 4

Hi Daniel,

I have completely removed and reinstalled Teams (including all related folders an contents) but I still have the issue.

Best regards

Howard

Answer 5

Hi

My name is Daniel. I am an independent advisor.

Could you please reset the MS Team app and see how it goes.

Please visit the following article and refer to the section, under the "macOS: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

DISCLAIMER:
There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards