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Having an issue with MS Teams on mobile locking during a video call.
When joining the call, and rotating the phone landscape it tends to remain unlocked. However this is not always the case, sometimes it will jsut continue to lock itself.
If it does remain unlocked, if I check the video call chat, it proceeds to start locking itself
Is there a reason as to why it does this, and is MS going to apply an update to stop phones autolocking while in calls/on app?
Teams is currently on 2.3.1 so it is currently up to date. Also note that this locking issue is only apparent on teams, other sources of video do not lock while being used
Additional meeting and call-related features and issues within Microsoft Teams for Education
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I suspect it could be an intermittent issue or maybe a bug.
Have you tried to uninstall it first before reinstalling it again?
Let me know if the problem still persists, I will assist on how to move forward this issue to the MS engineering team for further investigation.
Completely forgot about my software. But I am iOS, 14.4
Hi
My name is Daniel. I am an Independent Advisor.
Are you experiencing this issue on the IOS device or Android device?
Disclaimer:
Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to prevent misunderstanding.
Kind Regards