Microsoft Teams

Question

I have already it downloaded Microsoft Teams on my laptop and it works perfectly, but when I try to log in from the teams app an error occurs saying that I need to accept the invitation to join teams org. Can you please let me know how to log in?

Thank you in advance

Answer 1

Hi Stefani Herodotou,

Thanks for your updates.

According to the error message, it shows that you didn't join the organization. Since you mentioned that the Teams on your laptop works perfectly, I'd like to confirm if you have joined the organization and whether the issue only occurred when you sign into Teams mobile app. 

If the problem only happened on your phone, it is suggested that you try the following methods and check the result:

1.  If you have set up 2-step verification, please disable it temporarily and sign in again to see the result.

2.  I guess your personal account and work account are using the same email address. If so, you can try the following steps which helped several customers. Firstly, sign in with your account. When you are asked for password, please hit "Sign in with a different account" and then use this the same account to sign in. If it asked for work or personal account, please choose Work and sign in and check it works for you.

If you need further assistance, please don't hesitate to contact me.

Regards,

Seven

Answer 2

Hi Stefani Herodotou,

Any updates would be highly appreciated.

Regards,

Seven

Answer 3

Hello,

Than you so much for your reply! I have already checked and I do not have any invitation email, only verification codes. I have downloaded the teams app on my laptop and it works perfectly. Please find attached the screenshot with the error message. The message appears in the screen as soon as I put the verification code.

Answer 4

Hello Stefani Herodotou,

Thanks for your post here.

According to your description, it shows that you haven't accepted the invitation. Therefore, it is suggested that you go to your inbox and check if there is any invitation email. If so, please accept the invitation and join the org.

Besides, you can also sign into Teams Web App to check if you get the same error message. This can help us check if it is related to your account or Teams client.

In the meantime, could you please share a screenshot about Teams page with the error message with me?

Best Regards,

Seven