Microphone Robot Voice Problem

Question

I have two different Blue Yeti Nano microphones

I have a 2019 Macbook Pro that only has USBC ports

I have two different lengths of these USBC to Micro USB cables

I've have an audio recording of the problem, but I'm not finding anywhere to upload a .mp3 file on this forum.

Basically, only with Teams, after a few minutes, the audio quality of the microphones turns awful and my voice sounds all robotic. I've tried different cables, with or without a USB hub, a completely different Macbook laptop with Teams, and the problem persists. I don't know how to fix this, I think it's a Teams problem, I never have this issue with Zoom or on my Windows PC.

Answer 1

I can't figure out how to make a test call in Teams web

I'm using version 1.5.00.17261 of the Mac app, las updated on 7/6/22

I tried to make a test call in the Mac app, but it only lasted 30 seconds. The problem often occurs 3-4 minutes into whatever call I'm having

I tried clearing the cache, that did not help

Answer 2

Is there any other option for support on this?

Answer 3

Each number I tried through that portal was a dead end

Answer 4

Dear andrew.hainen

Thanks for the response.

Apologies my initial reply was not helpful. After further consulting regarding your query, you may have to contact our level 2 engineers to further assist as we have limited resources to help resolve this from our end, please contact our phone support by visiting Global Customer Service phone numbers (microsoft.com)

Your patience and understanding is highly appreciated.

Sincerely,

Momo

Answer 5

Dear andrew.hainen

Good day!

Thank you for posting in Microsoft Community. We are happy to help!

Per your description, please share some information with us to better assist:

• Does this occur when using both teams on the web and teams client?
• What version of Teams are you using?

To narrow this down, please try the following:

• Please try to make a test call and check to see if issue persists, to do so click the icon in the top right choose Manage accounts>devices and then you should see a test call button, then let us know the results.
• If the issue only persists when using Teams client you may also try to Clear Teams cache - Microsoft Teams | Microsoft Docs

We look forward to your reply.

Sincerely,

Momo| Microsoft Community Moderator