Help Sharing Screen

Question

Hello- I am in need of immediate assistance with sharing my screen on teams.  I have tried uninstalling/reinstalling teams with no success.  Every time I try to share my screen, I receive an error stating "Where is my shared screen" and "sharing is paused until you return to shared window".  I of course return to the shared window, but it still does not work.   Please help!  Thank you so much.

Answer 1

Hi

My name is Daniel. I am an Independent Advisor.

I wonder whether you are experiencing the same issue when using MS Teams online.

Please follow these steps below to isolate the issue:

1. Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online.
2. Please go to MS Teams online https://teams.microsoft.com
3. Then try to log in.
4. Share a screen as a test.

Are you experiencing the same issue when you are using MS Teams online from your computer?

If you are not experiencing the same issue on the MS Team online then please reset the MS Team app and see how it goes.

Please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

DISCLAIMER:

There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Answer 2

May I ask a few questions below:

1. When you are using MS Team online. Does the problem still persist?
2. Have you tried to reset the MS Team desktop app as mentioned above?

Answer 3

I'm having a problem when using the app.