Teams right click / switch camera function not working

Question

Hi All;

Looking for an assist / insight on this recent issue we've seen with our business Teams software.

We have a few Windows 10/11 PCs that have two cameras and within the past 5 weeks, the right click option to switch the camera is no longer working. the screen will simply flicker and stay on the camera it was on.

Interestingly enough though, within the meeting, Clicking on the "Device Settings option, the camera can be switched from one to the other fine... works great.

The two cameras also work from within the settings option within Teams itself (when not in a meeting).

It's only the right click menu while in a meeting... (two options are Spotlight and Swtich). The Spotlighting function seems to work as of Jan 10/22.

Any news of a known issue/fix with this?

Thanks

Answer 1

Hi, Gumberculeez,

My name is Didi. I'm happy to help you today.

Sorry to hear about this issue. You may try checking for any Teams update on your devices or try clearing the Teams cache to see if there's any difference.

To clear the cache:

https://geekermag.com/clear-microsoft-teams-cac...

Otherwise, if you're the admin, or you have access to the Microsoft 365 admin center, you can submit a service request through the following steps so a tech agent could investigate the matter. Sign in to https://admin.microsoft.com/ and click Support > New service request. If you're in the new admin center, click Show all > Support > New service request.

Disclaimer: The first link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards,