Teams dropping internet connection

Question

When I am in teams sharing my screen or working in another program but sharing my screen my internet completely drops so it drops the Teams call and meeting. I see there are several posts about this happening years ago Was there ever a solution? I have Xfinity internet and this keeps happening daily. I need Teams for my job and work from home using a laptop. Any ideas suggestions?

Answer 1

I'm experiencing the same issue. Whenever Im in a call, every few minutes my internet drops. This is not a coincidence.

Answer 2

This did not solve the issue. It still intermittently drops calls when I am sharing my screen or opening files to share others. I have upcoming training with my director and I need this to work correctly. It appears per the past posts and blogs this has been an ongoing issue in Team by over 700 users since 2020. What is Microsoft doing to fix this issue to not disrupt those of us that are working from home and need to use teams? I really am looking for a solution to this.

Thank you!

Answer 3

Hi Amanda,

My name is Didi. I'm happy to help you today.

Sorry to hear you're experiencing this issue. You may try clearing the Teams cache using the instructions for your device in the link below and see if there's any difference.

https://docs.microsoft.com/en-us/microsoftteams...

If it still fails, and you're on Windows, try running the MS Team app in compatibility mode by doing the following steps:

1. Right-click the MS Team icon on the taskbar then select Quit.
2. Then, right-click the MS Team icon on the desktop > select Properties.
3. Under the compatibility tab, check the "Run this program in compatibility mode for" option then select Windows 8 from the dropdown list.
4. Click 'Apply'

Best regards,