Share via

Guests cannot view shared content when re-joining a Teams meeting

Anonymous
2021-10-22T17:02:56+00:00

We have an issue where a user (guest access in Teams) dropped from the meeting and had to re-join. When he did, he could not view the content being shared on the screen (it was a PowerPoint). The only way to remedy this was to close the PPT and reopen it for the whole group. It happened a few times and I believe only with one user (I was not in the meeting but the presenters shared this problem with me).

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Didi 15,515 Reputation points Independent Advisor
    2021-10-22T21:12:26+00:00

    Hi, Jessica,

    My name is Didi. I'm happy to help you today.

    Sorry to hear about this issue. If I may ask, was there a difference when inviting the user or asking the user to join during the meeting rather than the user joining from the email link or calendar?

    Did it also happen in both the desktop and the web version, https://teams.microsoft.com/?

    I suggest opening the PowerPoint app before the meeting starts then sharing the window instead of using the PowerPoint live feature when in Teams.

    The user could also try clearing the Teams cache using the instructions on the link for their device and see if it helps.

    For Windows:

    https://answers.microsoft.com/en-us/msteams/for...

    For Mac:

    https://eshop.macsales.com/blog/68682-clear-mic...

    Disclaimer: The second link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Best regards,

    Was this answer helpful?

    0 comments