Teams : not getting any notification or secure code during 2FA-Process

Question

Hello

I can’t login in Teams.

I have the same Problem on iPad, iPhone and macOs

I got an Teams-Invitation from our class reprensentative, to work in Teams altogether during the COVID-19 Quarantine.

It worked for the last two weeks. Since last update, I got logged out.

Now, I can enter with success my login and my password, but then the 2-Step Verifications process starts, and I don’t get any push notification or secure code in the Authenticator App.

I tried this

https://support.office.com/en-us/article/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f

And this :

https://support.office.com/en-us/article/troubleshoot-notifications-for-teams-mobile-apps-6d125ac2-e440-4fab-8e4c-2227a52d460c

i also tried disable 2FA, but with no luck.

I also tried to get the secure code on my phone number per SMS, but i didn't find the option.

I also reseted my iPad. With no luck.

Same problem on iPad, iPhone and macOs : 2FA process start, but i can't get any notification or secure-code from the app.

Thanks for you help

Answer 1

Hello Alrick,

May I confirm with you whether your account is managed by school? And MFA is asked when sign in other Office 365 service like Outlook Web App or so? Are you able to sign in other services?

From the screenshot, it seems that you only have 2 verification options for MFA. If your account is school account, please sign in Office portal with your account ->click your photo and select “My Account” -> Security & privacy ->Additional security verification -> Update your phone numbers used for account security -> set your authentication phone here to receive code and check if it works:

 

If you didn’t find this option, I recommend you contact admin, let him enable other verification options. Generally, there’re 4 options:

 

Besides, I noticed you mentioned even disable MFA, you still couldn’t sign in Teams? If so, are you still able to recall any error message it prompted?

Kind Regards,

Anna

Answer 2

Hello Alrick,

We haven't heard back from you, if you need further help, welcome back and feel free to contact me.

Kind Regards,

Anna