Calling Party Name Replication Timeframe?

Question

How long does it take for a Calling Party Name change take to make it out from Microsoft Teams to the rest of the world (or at least carriers in the US)?

I'm able to make changes to the policy and see an immediate effect: altering the number displayed or changing to anonymous. Every effort to update the Calling Party Name either through the UI or through Powershell has yet to have a successful call show up as being from my organization by name. Articles don't seem to address delay, but the UI gives you a warning saying it can take 'several hours' for it to take place. 24 seems to qualify for 'several', but still no joy.

Answer 1

Dear Jimmy Danger,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, I understand that you have a concern with “Calling Party Name Replication Timeframe?”. We are looking into the issue, however before we proceed, we need more detailed information about the situation you are experiencing.

Kindly share the following information with us:

1. Are you using Microsoft's Calling Plan or SBC?
2. When did you make the change?

Meanwhile, As far since I know, any policy change may take up to 48 hours to take effect; if there is still no effect after 48hours, please do let us know so that we can investigate further, as it might be a calling issue.

We look forward to hearing from you. Thank you for your cooperation.

Sincerely,

De Paul | Microsoft Community Moderator

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