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"include computer sound" doesn't work

Anonymous
2021-03-30T22:32:08+00:00

Hi, I shared a sound file to others few weeks ago with the use of "include computer sound" button, which went perfectly well. However, I try to do the same these days but failed. I clicked the same "include computer button" but people can see only the screen with no sound they can hear. May I ask how to solve the problem? Thanks.

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  1. Anonymous
    2021-04-01T15:22:21+00:00

    Hi Jojo,

    Thanks for your post on the community forum. I'm Nik, an independent advisor here to assist you with this.

    May I know what device and operating systems you have?

    Have you tried reinstalling the app? If not, please give it a try and check the outcome.

    MS Teams for education download link here: https://www.microsoft.com/en-sg/microsoft-teams...

    Regards

    Nik

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  2. Anonymous
    2021-03-31T15:17:28+00:00

    Hello, jojomok

    I am Igor, an Independent Advisor and I will be glad to help you with this question.

    Please try to clear cache from the Teams app:
    https://www.uvm.edu/it/kb/article/clearing-team...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then restart Teams and try again.

    Best Regards

    Dear Igor,

    Thanks for the quick response. I tried and followed all steps, but the problem remains. Would there be some other ways? 

    Best,

    Jojo

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  3. Anonymous
    2021-03-30T23:05:43+00:00

    Hello, jojomok

    I am Igor, an Independent Advisor and I will be glad to help you with this question.

    Please try to clear cache from the Teams app:

    https://www.uvm.edu/it/kb/article/clearing-team...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then restart Teams and try again.

    Best Regards

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