Camera and microphone

Question

Hi! I'm am using the Web app for MST, but I have a problem with turning on the camera and the speakers. I have 2 dives-a laptop and a computer. From the computer everything is fine, but the problem is in the laptop. I'm a teacher and when I'm from my laptop my students can't hear me or see me. And that's a big problem. When I try to start a meeting there's popping one window and It's saying: ,,Are you sure that you don't want to turn on your camera and your microphone. If you want them to be turned on you need to click on the camera icon.,, Here the problem is that I don't have this icon. Then below this there is another thing and it's saying: ,, Click here to continue with the camera and the microphone turned off.,, But when I click this its start a meeting and I can't turn on my camera and my microphone either.

Can you help me? 

<Moved from Microsoft Classroom(Preview)>

Answer 1

Hi Sofi,

Thank you for sharing such information.

As per your mentioned reply description, if you haven’t found any steps or option information, please feel free to provide us some detailed screenshot from your side. We will further provide you information accordingly.

Regards,
Darpan

Answer 2

Hi! Thank you for the fast responding!

1 It’s Windows 10

2. I have no idea!? And I dont know who to ask for help!

Answer 3

Hi Sofi,

Have a good day. Thank you for posting in the Microsoft Community.

From your mentioned description, can we re-confirm from below information from your side?

1. Which operating system you are using? Is it Windows 10 or Mac or any other?
2. Whether you are using In-built (internal) or external audio and video device for Teams?

We understand that you are using Microsoft Teams web app client, if yes, generally there is no Device settings option available on Teams web app. But, please try to double verify browser permissions and settings to allow camera and microphone to work in Teams.

Below are the detailed steps information:

On the other hand, to get better experience of Teams, we would suggest you please try to use Teams desktop application with “new meeting experience” option and see the result. Here is the detailed information article about New Meeting and Calling Experience in Microsoft Teams

Here is the download URL link for Teams: https://teams.microsoft.com/uswe-01/downloads

Please feel free to contact us. for further assistant. We will further provide you information accordingly.

Regards,

Darpan

Answer 4

So sorry! In the second question I had to write microphone. Again I'm so sorry for the mistake!