Direct Routing, Multi-Tenant problem

Question

Hi, I'm testing MS Teams Direct Routing service, I want to use multi tenancy option and I have these scenarios:

SBCs domains ( domain.com as example ):

sbc1.domain.com

sbc2.comain.com

sbc3.domain.com

sbc4.domain.com

Customer domains:

demo.sbc1.domain.com

demo.sbc2.comain.com

demo.sbc3.domain.com

demo.sbc4.domain.com

So, I want that customer democould have a failover between the four SBCs, so, I'm trying to do the appropriate configuration, I already added and validated the SBCs and customer domains on 365 admin center and created an user for each SBC and customer domain with an E3 license ( each ). 

But my problem is that I can only add one of the SBCs ( sbc1.domain.com ) on the Direct Routing  ( teams admin center ) SBCs admin area, when I try to add a new SBC I see the error "We can't use the "sbc2.domain.com" domain as it hasn't be set up in the organization. Please try again. If you continue to have problems, contact Microsoft customer support."

I need to wait? I'm doing something wrong? I need to do something else?

Regards!

Answer 1

Hi, I'm testing MS Teams Direct Routing service, I want to use multi tenancy option and I have these scenarios:

SBCs domains ( domain.com as example ):

sbc1.domain.com

sbc2.comain.com

sbc3.domain.com

sbc4.domain.com

Customer domains:

demo.sbc1.domain.com

demo.sbc2.comain.com

demo.sbc3.domain.com

demo.sbc4.domain.com

So, I want that customer democould have a failover between the four SBCs, so, I'm trying to do the appropriate configuration, I already added and validated the SBCs and customer domains on 365 admin center and created an user for each SBC and customer domain with an E3 license ( each ). 

But my problem is that I can only add one of the SBCs ( sbc1.domain.com ) on the Direct Routing  ( teams admin center ) SBCs admin area, when I try to add a new SBC I see the error "We can't use the "sbc2.domain.com" domain as it hasn't be set up in the organization. Please try again. If you continue to have problems, contact Microsoft customer support."

I need to wait? I'm doing something wrong? I need to do something else?

Regards!

Hi

Please ensure the following

1. In Office 365 Admin Center under Setting Domains the FQDN of the sbc is added and you have done the verification by adding the TXT values to the external domain
2. Add a user under the newly created domain and do the following: Give the user Global Admin on the tenant, Assign the user an office 365 E3 or E5 or Office Standard license for the FQDN activation (You might need to wait for up 72 hrs depending on propagation
3. You can try to add

Answer 2

Hi Diane, here is the link:

https://techcommunity.microsoft.com/t5/microsoft-teams/direct-routing-multi-tenant-problem/m-p/1655898

Regards!

Answer 3

You're welcome! If you don't mind, please post the link to that thread here, should anyone find this thread.

Let us know if there's anything else. If you don't have any more questions, feel free to choose a rating. Thanks!

Answer 4

Thank you Diane, I will post on TechCommunity.

Ragards!

Answer 5

Hi Adrian,

Sorry to hear you're experiencing this issue. This forum is targeted to end-users, not admin issues and while we can answer some of these questions, the TechCommunity or new Q&A forums are better suited for these questions.

https://docs.microsoft.com/en-us/answers/produc...

https://techcommunity.microsoft.com/t5/microsof...