"Trial Version"

Question

Our organization just purchased Business Basic. When hosting a teams meeting in the browser, there is a woman's voice continuously saying "trial version". What can I do to stop this since we are paying for use of Teams.

Answer 1

I wanted to utilize a browser (not the app) to join the Teams meeting. Tonight, I tested it on a computer where I have the Team App, and it worked. Then, when a guest joined the meeting (not a licensed user on our account) through a browser, it kept saying "trial version"; however, the person who joined did not hear "trial version" just the others on the call.

I also responded to the private message you sent asking about the account number.

I am hoping this is not a persistent issue because our group is hoping to have guests at our meetings who are not users.

Answer 2

Hi hoapresew，

We understand how you feel about this issue, I will provide you with possible information.

Before we proceed, I would require more information to assist you better.

Are you signing into  Microsoft Office Home using the email account associated with the Office subscription? If not, let’s uninstall Office from the following article to remove all traces of the Office 365 on the system http://support.microsoft.com/kb/2739501

Once the uninstall completes then you may re-install Office 365 and check how it works.

You may login to Microsoft Office Home with the Microsoft account you used to register or purchase and check the status of the product subscription and to download Office 365. 

If the issue persists, we may need to collect some information, please send us your account number in the private message, to better understand your issue and provide more targeted help, could you send us a video of the issue? Thank you so much.

Thanks,

Nerissa