Microsoft Team

Question

Teams will not open on my Macbook Pro. Tried reinstalling already. Error message attached.

Answer 1

Hi Dylan Statham,

Thanks for reaching us in community !

From the error message you provided, this error happened because Teams can't create the folder '/Users/dylangeorgestatham*~/Library/Application Support/Microsoft/Teams'. The deeper reason is that the directory '/Users/dylangeorgestatham~/Library/Application Support/Microsoft'*is owned by 'root', which is expected to be own by 'staff' (the id you're using).

You can try to follow the steps below to see if this problem can be resoved:

1. Open the Terminal (Command+Space).
2. Enter the following command:

userID: cd Library/Application\ Support

userID: sudo su -

Password: (type the password for "dylangeorgestatham" here)

root# cd /Users/dylangeorgestatham/Library/Application\ Support

root# chown dylangeorgestatham Microsoft

root# ls -lat | grep Microsoft

You should get the result like this:

drwxr-xr-x   4 <userid>  staff   128 Feb  1 16:21 Microsoft

3. Restart Teams to check the result.

Feel free to let me know how's it going in the end.

Best,

Shawn

Answer 2

Hi DylanStatham,

We noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going.  If you still need assistance, welcome to post back when you're free:)

Best Regards,

Shawn