Microsoft Teams

Question

Microsoft Teams  !!!

Microsoft Teams !!! It doesn't   CATALINA ...MAC.

Microsoft Teams !!! It doesn't   CATALINA ...MAC.

desktop_app_launch, name: desktop_app_launch, step: start, sequence: 0, delta: 3527, scenarioDelta: 3527, elapsed: 3527, stepDelta: 0, eventpdclevel: 2, Scenario.Name: desktop_app_launch, Scenario.Step: start, Scenario.Status: success,  

Thu Oct 10 2019 12:22:46 GMT+0200 (CEST) <2013> -- warning -- File not found for desktop-config.json. Ignore if this is the first-run of the app. Initializing a new default config. 

Thu Oct 10 2019 12:22:46 GMT+0200 (CEST) <2013> -- info -- Initialization completed. Loaded config = {"preventUpnDetectSso":false,"silentUpdateTriggered":false,"previousCrashesInfo":{"crashes":[]},"windowState":{"monitorId":-1,"x":0,"y":0,"width":1280,"height":750,"isMaximized":true,"isFullScreen":false},"restartCommand":{},"launchTime":"0","isAppFirstRun":true,"desktopSessionId":""} 

Thu Oct 10 2019 12:22:46 GMT+0200 (CEST) <2013> -- event -- name: desktop_current_configuration, eventData: {"preventUpnDetectSso":false,"silentUpdateTriggered":false,"previousCrashesInfo":{"crashes":[]},"windowState":{"monitorId":-1,"x":0,"y":0,"width":1280,"height":750,"isMaximized":true,"isFullScreen":false},"restartCommand":{},"launchTime":"0","isAppFirstRun":true,"desktopSessionId":""}, eventpdclevel: 2,  

You drop it and install it again and it doesn't work, shortly … screen in black … Oh my God!.

You drop it and install it again and it doesn't work, shortly … screen in black … Oh my God!.

What do we do?...What do we do?...

Answer 1

Hi Sidonie_Colette,

Service Health Dashboard has indicated that issue TM192627 has been resolved as of: Tuesday, October 22, 2019, at 12:50 AM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks,

Rudy

Answer 2

Hi Sidonie_Colette,

Thank you for sharing detail information via Private Message. Here is the further information regarding your issue.

This issue was posted to the Service Health Dashboard (SHD) as incident TM192627 starting at October 2, 2019, at 7:21 PM UTC**.** The user experience of this incident is: Users may be unable to access the Microsoft Teams service from the Mac desktop client.

More Info: A recent update to add the latest version of the Catalina operating system is causing users to experience a blank screen when accessing files for Mac users on the Microsoft Teams desktop client.

Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem. 

https://answers.microsoft.com/en-us/privatemessage/inbox

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.​

Thanks and regards,

Ankita Vaidya

Answer 3

Hi Sidonie_Colette,

Thanks for your post in Microsoft Community. Regarding your issue, we understand that you are not able to install Teams in your Mac, for this we would like to suggest you to clear the MS Teams client cache on Mac and check the result.

A. To clear the cache :

• Quit Microsoft Teams
• Rename the following directory/folder:
• ~/Library/Application Support/Microsoft/Teams/IndexedDB
• Start Microsoft Teams.

The folder you renamed or deleted will be recreated and a fresh cache will be downloaded from the service.

B. Try to download Teams on your desktop via https://teams.microsoft.com/downloads#allDevicesSection.

If still issue persist , could you please kindly share us the screenshot of the error message and your account information (user email id and O365 subscription information) via the Private Message. For your privacy, we will send you private message for collecting it.

Further could you please kindly provide us the detail information about your Mac Catalina Beta version and may I know are you able to access Teams Online?

Thanks and regards,

Ankita Vaidya

Answer 4

Good afternoon Ankita,

My pen name is ***s, my true user is ***

My real name is Manuel Provincial(Boy. I'm a mining engineer. Through Microsoft teams I'm preparing a test

For the government of Spain).

I've been telling you, I ve done the steps you told me yesterday... and only in the second case 

(uninstall TEAMS and install it again) at first I see the pdf files, then it turns the black screen.

I Tell you, it only shows up the black screen when I try to open the Pdf file. Meanwhile, if I see all that is the 

Team is interface, it's not a problem.

It's strange, because when the screen is in black yes I can download pdf files to the desk, but if you 

uninstall teams and install it again, for a while I see the original pdf files, but I can t download them to the desk.

DATA provided:

Mail TEAMS: ***

Office 365 Microsoft Teams: Version free.

Name: Manuel Provincial.

Profession: Mining engineer.

Screenshot attached.

PD (This only occurs with the version of Mac - Catalina).

Pending your answer, you receive a strong embrace … Manuel.