Teams call dropping

Question

Hello Teams Community, 

Please i need your help on this. 

All the users in TEP are complaining that their Teams calls and meetings are dropping. 

Does anyone have any ide why the Teams calls and meetings are dropping.

Answer 1

Dear Ada W,

Thanks for choosing Microsoft community!

I have read your question carefully and done some research, please kindly refer to following suggestions:

If you’re experiencing multiple dropped calls or you’re getting disconnected from a Teams meeting, here are some things you can try.

1. Sign out of Teams by selecting your profile picture at the top right of Teams and then selecting Sign outfrom the menu options. Once Teams closes, open it again and sign in with your email and password.
2. Uninstall Teams from your device, then reinstall it.
3. If you’re using a VPN to access Teams, turn it off and back on.
4. If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.
5. Restart your WiFi modem.
6. Check the official Microsoft Twitter account for service incidents to see if there are any known issues: https://twitter.com/MSFT365Status.

In addition, it also maybe a conflict between Teams and other applications. You could perform a clean boot to eliminate whether this issue is caused by software conflicts.

Meanwhile, contact your IT admin to check your call quality in Microsoft Teams admin center as below:

Hope this help you, if there is any deviation in my understanding, please forgive me and provide me with more details. I am more than happy to continue to help you. I wish you a smooth new year and all the best!

Best regards,

Kerry