Microsoft Teams cannot see Conversations

Question

Hi All,

Hoping I can get some help with an issue a few users of our are having with Teams.

a couple of users are experiencing an issue where they cannot see any of the conversations on certain channels although not all channels, this is only on the desktop version as the conversation can be seen if using Teams online. 

I have tried re-installing the desktop version of Team's and also removing and re-adding to the group although this has not made any difference.

Any help would be much appreciated!

Fred

Answer 1

Hi Fred,

Since the issue only happens to Teams desktop client, you can try the following steps to clear Teams cache and check if it makes any difference.

1. Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
2. Go to File Explorer, and type in %appdata%\Microsoft\teams.
3. Once in the directory, you can try to delete all the files in this folder.
4. Re-open Teams and the files will be recreated.

And if the issue persists, I'd like to collect more details for the further investigation.

1. Does the user cannot see Conversation tab in some specific channels? Or it's a blank page? If it's convenience, please capture a screenshot for the better understanding.
2. What's the Teams desktop client version? Please grab a screenshot via Avatar > About > Version.

Regards,

Marvin

Answer 2

Hello Freddie,

Service Health Dashboard has indicated that issue TM178568 has been resolved as of: Tuesday, April 30, 2019, at 2:30 AM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

Regards,

Rick

Answer 3

Hi Marvin,

I have followed your steps and this has fixed the issue!

Thanks for your help.

Fred