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Microsoft Team Camera glitch

Anonymous
2021-02-11T01:05:51+00:00

Whenever I am in Microsoft Teams meetings my video screen flashes black intermittently. This does not happen in Google Hangouts or Zoom using the same camera. Can you please help me resolve this issue.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-02-11T12:22:42+00:00

    You're welcome Amanda! Yes, the problem probably comes down to compatibility.

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  2. Anonymous
    2021-02-11T03:32:05+00:00

    Thanks Celso,

    Unfortunately, I am unable to change the refresh rate, which is currently 60Hz. 

    I believe the issue relates to compatibility or communication (for lack of better term) between my camera and Teams.

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  3. Anonymous
    2021-02-11T01:44:24+00:00

    Hello, I am Celso a member of the Microsoft community and a user like you. How can I help you today?

    Right-click on your desktop

    select display setting

    In the window that opens, scroll down until you find the Advanced Screen Configuration option

    Then click on Display properties of the Monitor X video adapter

    Now click on the monitor tab

    Change the screen refresh rate

    take a test

    I hope everything goes well and if necessary I will be available!

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